— LegalPrivacy Policy

This Privacy Policy describes how Epigroww Global Private Limited and its associated entities (collectively "Epigroww Global Private Limited", "we", "our", "us") collect, use, share, protect or otherwise process your information and personal data through our website https://epigrowwglobal.com (the "Platform").

We do not offer products or services for purchase outside India through this Platform, and personal data processing primarily occurs within India. By accessing the Platform or providing your information, you accept the terms outlined in this Policy and agree that the laws of India shall govern any related disputes.

We collect personal information when you interact with the Platform. Depending on the nature of the interaction, this may include:

• Basic data such as name, date of birth, address, telephone or mobile number, and email ID.
• Sensitive data such as bank account, credit or debit card or other payment instrument information, or biometric information such as facial features or physiological information — collected only with your consent.
• Behavioural data, including preferences and transaction-related information.
• Information received from business-partner platforms with your authorisation.

We use personal data to deliver the services you request, handle orders, enhance the customer experience, resolve disputes, send marketing communications, customise your experience, detect and prevent fraud, enforce our Terms, and conduct research and analysis.

Personal data may be shared with our group entities and corporate associates, sellers, business partners, and third-party service providers — including logistics partners and prepaid payment instrument issuers — as required to provide our services. We may also disclose information to government agencies and law-enforcement authorities when required to do so by applicable law.

We adopt reasonable security practices and procedures to protect your information from unauthorised access, use, disclosure or alteration. However, the transmission of information over the internet is not completely secure for reasons beyond our control. You are responsible for safeguarding your login credentials and for any activity carried out through your account.

You may delete your account through the profile settings on the Platform or by contacting us. We retain your personal data for a period no longer than is required for the purpose for which it was collected, or as required under any applicable law.

We may refuse a deletion request where there are open disputes, pending services, or unresolved obligations, and may continue to retain anonymised data for research and analytical purposes.

You may access, rectify and update your personal data directly through the functionalities provided on the Platform. If you need assistance, you can write to our Grievance Officer at the address listed below.

By providing your information through the Platform, you consent to its collection, storage, use and processing in accordance with this Privacy Policy. You can withdraw your consent at any time by writing to our Grievance Officer with the subject line "Withdrawal of consent for processing personal data". Withdrawals are not retroactive, and may restrict your ability to access certain services.

We may update this Privacy Policy from time to time. Where the changes are significant, we will notify you in the manner required by applicable law. We encourage you to review this page periodically to stay informed about how we protect your information.

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the contact details of the Grievance Officer are provided below: